Support
Welcome to the GoBlimp Support Center. We're here to help you get the most out of our Service. Below, you’ll find resources to address common issues, FAQs, and ways to contact our support team for further assistance.
Frequently Asked Questions (FAQs)
1. What is GoBlimp?
GoBlimp is an application that securely retrieves Zoom recordings and transfers them to designated destinations. Once the transfer is complete, the recordings are automatically deleted from our servers.
2. How do I transfer my Zoom recordings?
Simply log into your account, connect your Zoom account, and specify the destination for your recordings. The app will handle the transfer securely and automatically delete the files from our servers afterward.
3. How long are my recordings stored on GoBlimp servers?
Your recordings are only stored on our servers during the transfer process. Once the transfer is completed, they are immediately deleted.
4. What destinations can I transfer recordings to?
GoBlimp currently supports transfers only to Google Drive, however we're working on supporting archiving to other popular storage destinations OneDrive, Dropbox, and AWS S3.
5. Is my data secure?
Yes, we prioritize the security of your data. All transfers are encrypted, and recordings are deleted from our servers immediately after the transfer is completed.
Troubleshooting
1. I’m having trouble logging into my account.
Ensure that you’re using the correct email address and password. If you’ve forgotten your password, you can reset it using the "Forgot Password" link on the login page.
2. My recording transfer failed. What should I do?
Check your internet connection and ensure that your destination storage is properly connected. If the problem persists, please contact our support team with details about the error.
3. I’m seeing an error message when connecting my Zoom account.
Ensure that you’ve granted the necessary permissions to GoBlimp in your Zoom account settings. If you continue to experience issues, please reach out to our support team.
Contact Support
If you need further assistance, our support team is here to help! Reach out to us using the following methods:
- Email: [email protected]
Additional Resources
Thank you for using GoBlimp! We’re committed to providing you with the best service possible.